Technical Note 98236

Green dongle (old product). System reports: The hardware lock is missing.

EW targets: 251, 430, 6502, 65K, 6811, 6812, 6816, 740, 7700, 78000, 78400, 8051, AVR, CR16, DIP, H8, H8300, M16C, M32C, SAM8, SH, SM60, SM85, T900, V850, X96, Z80
EW component: LMS / Copy Protection
Keywords: dongle, driver, hardware lock, SSI_ACT parameters
Last update: January 3, 2012

This text is applicable for products using Activator M hardware locks,
(small "dongles" that must be connected to the printer port;
the dongle has a green plastic housing).

Note
The green dongle is not used in the current (supported) products. Green dongles were replaced by other dongles in 2001 (and onwards).

Limitations due to modern hardware / system

The latest version of the driver was made 1998. Thus there exists hardware / systems that can not work with the green dongle.

Doesn't

Might

More details in

Hardware / System

work

work

Tech Note

64-bit CPU

X

15200

Windows Vista OS

X

86084

Windows 7 OS

X

86084

USB-to-PP converter

X

36690

Dual-core / quad-core

X

53954

Troubleshooting

If you have dongle problems, please try:

Install/test drivers (A)

Environment variable (B)

For the very few problems that persist beyond (B):

Run a dongle test utility ck.exe (C)

Verify that dongle HW is working (D)

Check printer port settings (E)

Check the printer port itself (F)

Contact support (G)

Note on Windows XP

All actions on Windows XP must be done with maximum permissions. So restart the computer as Administrator with all permissions enabled.
Why do I have to do that?
All EW-product versions with Green Dongle where made a long time before Microsoft introduced the Administrator Mode (and other modes with lower permissions), thus these old EW versions might fail if not in Administrator Mode.

A. Install/test drivers

One of the first things to check is whether you have drivers installed. Using the ddinst32 mentioned below, you can install a driver as well as check the version and status of any installed drivers. In most installations, there is a directory named dongle, containing files for installing a driver. Once you have started ddinst32, driver status is displayed in the dialog box, and there is a button marked "Express" to install new drivers. Starting ddinst32 can either be done from the autorun on your installation cd or by double clicking it's icon (in most cases dongle\NT\ddinst32.exe),

The latest (made 1998) version of the driver can be downloaded from the Download driver link on this page.

In case of difficulties installing/obtaining drivers, please use the Request assistance link to contact support.

Depending on product and version as well as operating system version and configuration, drivers may or may not be required. For example, Windows NT always requires drivers, while for older products running under windows 95, drivers may or may not be required. In any case no problems should be caused by installing drivers, be they required or not.

B. Environment variable

Depending on the speed of the CPU and on other parts of the hardware configuration of the PC used, setting an environment variable SSI_ACT can be required. This fixes most problems, with typical symptom being that the dongle is reported missing. In a few odd cases we have seen strange things such as general protection fault go away with this kind of setting.

How to set an environment variable depends on the OS you are using:

For Windows XP:
Use right mouse button on the "My Computer" icon, select the "Properties" dialog, select the "Advanced" tab, push the "Environment Variable" button. In the next window, scroll (in the list of System variables) to SSI_ACT, push the "Edit"-button, keep SSI_ACT in the variable box, edit X,Y,Z in the value box, and save the new values by pushing "OK".

For windows NT and 2000:
Use right mouse button on the "My Computer" icon, select the "Properties" dialog, environment tab. Enter SSI_ACT in the variable box, and X,Y,Z in the value box. Remember to click the Apply button to ensure that your setting takes effect.

For windows 3.x, 95, 98, ME: please add a line

SET SSI_ACT=X,Y,Z

to your autoexec.bat and reboot. Note that no spaces are allowed around the equal sign.

What value to use for X,Y,Z varies, please try 100,100,200 and increment in steps of 50 if required (e.g., 150,150,250).

Further information:
The parameters X,Y,Z control the delay times in the hardware lock libraries for each stage of the interrogation process of the Activator/M (power up, output to the port, input from the port). On certain computers, the hardware configuration may be such that default times are not appropriate. Delay parameters of 2,2,5 are sufficient for most 486 and Pentium 75 to 133 computers, while 10,10,20 seems to do well for most 200 MHz Pentiums.

Activatormedic might help you to find the proper X,Y,Z values without rebooting the computer. Please download it (using the link on this page) to your PC and run activatormedic.exe (press Find Key). If the key can not be found with the default values 10,10,20, try to increase the "Timing values to use" (i.e., X,Y,Z) in steps of 10 or 20 until it reports the key found. The maximum value can be 1000. Then use these values in the environment setting mentioned above and reboot the computer.

List of SSI_ACT values at some computers / OS
The link 'SSI_ACT Setting solutions' (upper middle right) holds a .pdf file with values that users have reported as working for them

C. Run a dongle test utility ck.exe

There is a utility ck.exe in the dongle directory (of the zip file containing the latest drivers) that checks the dongle. The information gained from running this is summarized below:

Reports dongle missing – this does not add much information.

Finds the dongle, reports status – dongle HW is working, and it is possible to verify that it is the right dongle.

D. Verify that dongle HW is working

If ck can't find the dongle, please try it on another machine (again with appropriate drivers and SSI_ACT settings).

E. Check printer port settings

Try this:

For notebooks, connect to main power, but do not connect to docking station.

Turn off any energy saving features in your OS and/or BIOS.

In the BIOS settings, set the printer port mode to "lowest possible", e.g., uni-directional, standard, AT-Compatible or similar.

F. Check the printer port itself

Try this:

Check that the printer port itself is working (connect a printer to it and try printing).

Also, try the dongle both as sole device on the printer port and with a printer connected behind it.

The hardware lock system requires a basic technical standard from the parallel port. For example, the port must be bi-directional (allow both reading and writing). This fact prevents it to be used with some notebooks. Also, the port needs to be able to provide a certain voltage level on some pins. Connected equipment, like printers, behind the hardware lock could possibly decrease the voltage level so that the hardware lock fails. A quick solution could be to install a second parallel port. Though they are cheap, they normally meet the technical requirements by a wide margin.

G. Contact support

If none of the above helps, please contact support for further assistance (a Request assistance link for this can be found on this page). As always, please state your product name, version and license/serial number. Also, please give relevant information from the above tests as well as the information on the label of the dongle, your operating system type and version and CPU type and clock frequency.


All product names are trademarks or registered trademarks of their respective owners.

Download driver
(ZIP, 329 KB)

Download Activatormedic
(ZIP, 141 KB)

SSI_ACT Setting solutions
(PDF, 12 KB)

Related Support notes:

Technical note 15200
Green dongle (old product) on PC with 64-bit CPU

Technical note 36690
Green dongle (old product) connected to USB-to-PP-converter

Technical note 53954
Green dongle (old product) on dual-core / quad-core

Technical note 86084
Green dongle (old product) & Windows Vista or Windows 7